Delivery & Returns
Local South African Delivery
Shipping Costs
- Free shipping on all orders over R1,000.
- Orders under R999: R100 for main centres, R140 for outlying areas.
- We use UAfrica as our shipping partner, making use of major courier services to offer the most competitive rates.
- We currently do not offer international shipping to all destinations, please contact us if you'd like to arrange this.
Delivery Times
- Orders are dispatched within 3 - 5 working days of receipt.
- Main cities: 48 hours after dispatch.
- Outlying areas: approximately 72 hours after dispatch.
- You will receive an email from UAfrica once your parcel has left our warehouse.
Returns for Refund
- We accept returns for store credit, exchange or card refund if requested within 30 days of purchase, provided the item is unused, unworn, unwashed, and returned with its original swing tag attached and in original condition suitable for re-sale.
- The item must have been purchased on our online store.
- To log a return: returns.bobgo.co.za/joborkett
- To return online purchases in store, email digital@joborkett.co.za first.
- Online returns accepted in store at: Sandton City, Rosebank Mall, and Access Park Cape Town.
- Please allow 5 - 10 working days for a refund to reflect once the return has been received and inspected.
Exchanges
- Exchange requests must be received within 30 days of purchase, with items in original unused condition and swing tag attached.
- Log your return at returns.bobgo.co.za/joborkett and email digital@joborkett.co.za with your order details and the item you'd like to exchange for.
- An exchange fee applies to cover courier charges, this will be sent via payment link.
- In-store exchanges accepted at: Sandton City, Rosebank Mall, and Access Park Cape Town.
Damaged or Defective Goods
- If your item arrives damaged or defective, we will replace or refund it at no cost to you.
- Log a return at returns.bobgo.co.za/joborkett and email digital@joborkett.co.za with your order details and images of the damage.
- If the item is out of stock, you will be offered a full refund or store credit.
Discounted & Sale Items
- No refunds, returns or exchanges on purchases made with a discount code or during promotional sales (including Black Friday).
- Exchanges may be permitted on sale items if sizing is the issue, subject to stock availability, within 10 days of purchase.
- Store credit on sale item returns will be equal to the last selling price on our system, within 10 days of purchase.
International Shipping
Shipping Costs
- International shipping costs are calculated at checkout based on destination and order weight.
- All shipping costs are the customer's responsibility and displayed at the time of purchase.
Delivery & Duties
- We use DHL Express for international orders. Estimated delivery times are communicated via their tracking platform.
- Import duties, taxes and charges are not included and are the customer's responsibility.
- Please check with your country's customs office before placing your order.
International Returns
- Contact us within 14 days of receiving your order to initiate a return.
- Log your return at returns.bobgo.co.za/joborkett.
- All return shipping costs and duties are the customer's responsibility.
- We recommend using a trackable shipping service. We cannot guarantee receipt of returned items.
- Allow 7–10 business days for refunds to reflect once the return has been received and inspected.
Questions? Email us at digital@joborkett.co.za and we’ll assist.
