In Store Sales Policy
In-Store Purchases
Items may be returned within 30 days from the date of purchase, provided that the following conditions are met:
- The merchandise is in unused condition.
- The original swing tag is attached to the item.
- A valid cash sales docket or invoice is presented.
- The item is non-discounted.
Sandton City Store
- Discounted goods are not valid for card refunds, but store credit will be issued if returned within 14 days of purchase.
- Garments must be returned to the store of purchase.
Outlet Store, Discounted Goods
- Discounted items purchased at an outlet store are eligible for card refunds if returned within 7 days of purchase.
- Items returned within 8 - 30 days that meet the specified conditions will receive store credit.
- To log a return: returns.bobgo.co.za/joborkett
- To return online purchases in store, email digital@joborkett.co.za first.
- Online returns accepted in store at: Sandton City, Rosebank Mall, and Access Park Cape Town.
- Please allow 5 - 10 working days for a refund to reflect once the return has been received and inspected.
Credit Notes
- All issued credit notes are valid for redemption for three years from the date of issue, unless otherwise stated in writing by Jo Borkett Fashions PTY Ltd.
Return Location
- Garments must be returned to the store where the original purchase was made.
Damaged or Faulty Goods
- Damaged or faulty items may be returned within 14 days of purchase for a cash refund.
- Please email all relevant purchase details and photographs to digital@joborkett.co.za for processing.
American Express Card Payments
- Purchases paid with American Express cannot be refunded via card machine. A manual refund will be processed via our Accounts department and may take up to 3 working days.
Thank you for shopping with us.
