FAQ’s
Help Centre
Orders & Payment
How do I place an order?
Browse our collections, select your items, choose your size or colour, and add to cart. Proceed to checkout to complete your order securely online.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Samsung Pay, EFT and PayFast. American Express is accepted in store but note that card machine refunds are not available for Amex, a manual refund via our Accounts department will be processed within 3 working days.
Can I change or cancel my order?
Please contact us as soon as possible at digital@joborkett.co.za if you need to amend or cancel an order. Once an order has been dispatched we are unable to cancel it.
Do you offer gift wrapping?
Please contact us at digital@joborkett.co.za to discuss gift wrapping options. We’ll do our best to accommodate your request.
Do you have a loyalty programme?
Not currently, but we do send exclusive offers to our newsletter subscribers. Sign up at the bottom of this page to be the first to know.
Delivery & Shipping
How long does delivery take?
Orders are dispatched within 3 – 5 working days. Main cities receive delivery within 48 hours of dispatch. Outlying areas allow approximately 72 hours after dispatch.
How much does delivery cost?
Free delivery on all orders over R1,000. Orders under R999: R100 for main centres, R140 for outlying areas.
How do I track my order?
Once your order is dispatched you will receive an email with your tracking number from UAfrica. You can also track via ParcelPanel at the link in your email, or visit our Track My Order page.
Do you ship internationally?
We use DHL Express for international orders. Shipping costs are calculated at checkout. Import duties and taxes are the customer’s responsibility. Please check with your local customs office before ordering.
Can I collect my order in store?
Click & Collect is available. Please contact us at digital@joborkett.co.za to arrange in-store collection at Sandton City or Rosebank Mall.
Can’t find your answer? Email us at digital@joborkett.co.za and we’ll get back to you within one business day.
Returns & Exchanges
What is your return policy?
We accept returns for store credit, exchange or card refund within 30 days of purchase. Items must be unused, unworn, unwashed, with original swing tag attached and in original condition. Sale and discounted items are excluded.
How do I return an item?
Log your return at returns.bobgo.co.za/joborkett. You can also return online purchases in store at Sandton City, Rosebank Mall, or Access Park Cape Town, email digital@joborkett.co.za first.
How long does a refund take?
Please allow 5 – 10 working days for a refund to reflect in your account once we have received and inspected the return.
Can I exchange a sale item?
We may allow exchanges on sale items if sizing is the issue, subject to stock availability. This request must be received within 10 days of purchase.
What if my item arrives damaged?
Not currently, but we do send exclusive offers to our newsletter subscribers. Sign up at the bottom of this page to be the first to know.Email digital@joborkett.co.za immediately with your order details and photographs of the damage. We will arrange a replacement or full refund at no cost to you.
Products & Sizing
How do I find my size?
Refer to our Size Guide for full measurements. If you’re between sizes we generally recommend sizing up. For specific product fit information, check the product page.
Are your bags genuine leather?
Our bags are crafted from high-quality pebbled PU leather, designed to look and feel premium while remaining accessible. Materials are specified on each product page.
How do I care for my bag?
Wipe clean with a soft damp cloth. Avoid prolonged exposure to direct sunlight or rain. Store in the dust bag provided when not in use. Do not immerse in water.
Do you restock sold-out items?
Some items are restocked, others are limited editions. Use the “Notify me when back in stock” feature on the product page to be alerted if an item returns.
Are the colours accurate online?
We do our best to represent colours accurately. Slight variations may occur depending on your screen settings. If you’re unsure, visit us in store to see the item in person.
In-Store Shopping
Where are your stores?
We have stores at Sandton City and Rosebank Mall in Johannesburg, and an outlet store at Access Park in Cape Town. See our Contact Us page for addresses and hours.
Can I return an online purchase in store?
Yes. Online returns and exchanges are accepted at Sandton City, Rosebank Mall, and Access Park Cape Town. Please email digital@joborkett.co.za before bringing the item in.
Do you offer corporate or bulk orders?
Yes. Visit our Corporate Enquiries page or email digital@joborkett.co.za with your requirements. We offer volume pricing and dedicated account management.
